Your own AI assistant, on your website and inside your app.
We build, brand and launch a VAYA-powered AI assistant for your business, then embed it wherever your customers already are: a website widget, an iFrame inside any page, or a native-feeling chat in your iOS and Android apps. It knows your business, takes action, and hands over to your team when it matters.
One assistant. Four ways to put it in front of customers.
We set up the delivery that fits each surface. The same VAYA agent, the same knowledge and the same conversation history sit behind all of them, so you can start with one and add the rest later.
Best forMarketing sites, online stores, booking and lead-generation sites
- Launcher, greeting and position matched to your brand
- Proactive openers on the pages you choose
- Loads after your page, so it never blocks your content
- The conversation follows visitors as they browse
<!-- Your DLVRD AI assistant -->
<script
src="{YOUR_ASSISTANT_URL}/widget.js"
data-assistant="{ASSISTANT_ID}"
data-position="bottom-right"
data-locale="auto"
async
></script>It looks like your product. It sounds like your team.
Name, colours, avatar, greeting, tone of voice and language are all set to your brand guidelines, on the web and in your app. Try a few combinations.
Answers from your knowledge. Not from the internet.
Your assistant is grounded in approved business content, so it represents your products, prices and policies the way your best team member would.
assistantVAYA-powered
You set the guardrails
Decide exactly what the assistant can use, what it should never discuss and when a person should take over.
- Answers only from sources you approve
- Hands over instead of guessing when an answer isn't in your content
- Topics and promises it must avoid, defined by you
- Content updates without rebuilding the assistant
It knows the page they're on. And who's signed in.
On your website, the assistant can use the context of the current page. Inside your app, it can recognise the signed-in customer. The first message is relevant, not generic.
Shared by your website or app, so the first reply is already relevant.
Rich, interactive answers. Actions completed in the chat.
Customers tap, choose and confirm inside the conversation, while the assistant works with your systems behind the scenes.
Product cards & carousels
Customers browse and compare products inside the conversation, then jump straight to the product page or cart.
Booking & scheduling
Show available slots, confirm the booking and send the confirmation without leaving the chat.
Forms & lead capture
Collect details one step at a time, checked as customers type, and send them to your CRM.
Live account & order data
Real answers from your systems for the signed-in customer, not a link to a help article.
Photos & documents
Customers share images or files, and the assistant attaches them to the right request.
From AI to your team, in the same chat window.
When a request needs a person, the conversation moves to a Live Agent in the DLVRD Unified Inbox. The customer stays exactly where they are, and your agent sees everything that happened before.
Hand over on intent, sentiment, a customer request or a rule you define.
Transcript, AI summary, page and customer details arrive with the conversation.
Customers leave a message or continue on WhatsApp when your team is offline.
Once the agent closes the case, the assistant picks up the next question.
Build it once. Run it on web, app, WhatsApp and voice.
The assistant on your website is the same VAYA agent that can answer on WhatsApp, Instagram, Messenger and phone calls. One knowledge base, one set of journeys, one inbox for your team.
From kickoff to live. Our team does the heavy lifting.
You don't need an AI team to launch an AI assistant. DLVRD runs the project end to end and works alongside your developers only where your website or app needs them.
Discover
We map your most common customer questions, the journeys that matter and the systems the assistant needs to reach.
Build & train
We configure your VAYA agent, connect approved knowledge and set its guardrails and handover rules.
Brand & embed
We match your design system and deliver the widget, iFrame or in-app integration, and install it with your team.
Test & launch
Your team reviews real conversations in a staging environment, then we go live on your schedule.
Improve
We review analytics and unanswered questions together, and keep the assistant current as your business changes.
What your assistant does in your industry.
The same platform, shaped around the questions your customers actually ask on your website and in your app.
Retail & E-Commerce
- Product questions and size help
- Order tracking and delivery changes
- Returns and exchanges
- Back-in-stock and promo questions
Enterprise-ready from the first embed.
Your assistant runs on the same platform that handles DLVRD's messaging, voice and campaigns, with the same controls behind it.
Runs where you allow it
The assistant is restricted to the domains and apps you approve.
Encrypted connections
Conversations travel over encrypted connections from the customer to the platform.
Role-based access
Decide who on your team can change knowledge, journeys, branding and settings.
Audit trails
Every change and every conversation is recorded and exportable for review.
Light on your page
Loads after your content, so your website stays fast for every visitor.
Accessible by design
Keyboard navigation, screen-reader labels and readable contrast.
Arabic & English
Bilingual conversations, with full right-to-left layouts for Arabic.
Mobile-first
Responsive on every screen, and full-screen on phones when it should be.
See what customers ask, and where the assistant helps.
Every conversation on your website and app becomes data you can act on: what people want, where they start, what the AI resolves and when your team steps in.
Top customer intents
Where conversations start
Improve with real conversations
- Conversation volumes by website, app and page
- AI-resolved versus agent-handled conversations
- Top intents and unanswered questions
- Handover reasons and outcomes
- Customer satisfaction after each chat
Everything teams ask before they embed.
Can't find your answer? Our team will walk you through it for your website or app.
Talk to our teamWhat's the difference between the website widget and the iFrame embed?
The widget adds a floating launcher that opens the assistant over any page of your site. The iFrame places the assistant inline inside a page you choose, such as a help center, checkout or customer portal, at the size you set. Many businesses use both.
Can the assistant run inside our iOS and Android apps?
Yes. The assistant can open from any button, tab or screen in your app and follow your app's theme. Signed-in customers can be recognised so they don't have to repeat their details. Your DLVRD team provides the integration for your app's technology.
Do we need developers to launch it?
For the website widget, adding a single snippet to your site is usually all it takes, and we can install it with your team. The hosted link needs no changes at all. App integrations involve a small piece of work from your mobile developers, supported by our team and documentation.
What does the assistant learn from?
Only the sources you approve: website pages, FAQs, product and service information, policies, documents and connected business systems. You decide what it may discuss and when it should hand the conversation to your team.
What happens when the AI can't help?
The conversation moves to a Live Agent in the DLVRD Unified Inbox, in the same chat window, with the full history and context. Outside business hours, customers can leave a message or continue on another channel such as WhatsApp.
Does it support Arabic?
Yes. The assistant can hold conversations in Arabic and English, and the interface switches to a right-to-left layout for Arabic.
Is it the same AI that answers on WhatsApp and phone calls?
It can be. One VAYA agent can serve your website, your app, WhatsApp, social channels and voice calls with the same knowledge, the same journeys and the same inbox for your team.
Will it slow our website down?
No. The widget loads asynchronously after your page content, so it doesn't hold up your page from rendering.
Put your AI where your customers already are.
Tell us about your website or app. We'll show you your assistant, branded and answering from your own content, in a live demo.