Built to keep customer communication under control.
Protect customer conversations, business data and platform access with security controls designed around how teams communicate, collaborate and manage customers.
- Role-based access and permissions
- Secure authentication and account controls
- Visibility and accountability across your teams
Give people access to what they need. Nothing more.
Control what users can see and do inside DLVRD based on their role, department and responsibilities.
Role-based access
Define permissions for administrators, supervisors, agents and other users.
Department access
Control which teams and conversations each user can access.
User management
Add, manage and remove platform users from one place.
Authentication
Add additional protection to user access through supported authentication controls.
Keep customer information visible only where it belongs.
Customer conversations can contain personal and business-sensitive information. DLVRD gives organizations controls over how that information is accessed by their teams.
Phone number masking
Limit exposure of customer contact information where required.
Conversation access
Control which users and departments can access customer conversations.
Customer information
Keep relevant customer data available to authorized users.
Internal collaboration
Keep internal notes and team activity separate from customer-facing communication.
Use WhatsApp the way it was built for business.
DLVRD connects businesses through the official WhatsApp Business Platform and helps teams manage customer communication within Meta's messaging requirements.
Hi {{1}}, your order {{2}} has shipped and is on its way. Track it here: {{3}}
Protect the quality of your WhatsApp communication.
Use approved templates, communicate with opted-in audiences and give agents visibility into when template messaging is required.
Know who you've been given permission to reach.
Manage customer communication around consent and channel requirements so your teams have better visibility before sending outbound messages.
Keep consent connected to the customer instead of relying on disconnected lists and manual records.
Know who did what and when.
Keep visibility into important platform activity so administrators can understand how users and teams are operating inside DLVRD.
Security that works with how your organization operates.
Give larger teams centralized control over access while keeping the experience simple for individual users.
Protect the information behind every conversation.
DLVRD applies security controls across the platform to help protect customer communication and business information.
Security isn't limited to the message. It extends to the people, systems and processes around it.
What changes when communication is controlled.
Without DLVRD
With DLVRD
One security layer across your customer communication.
Security controls extend across the DLVRD platform, not just one channel.
Customer communication needs trust behind it.
Give your teams the access they need while maintaining control over customer information, communication and platform activity.
Talk to our teamFrequently asked questions
Who can see customer conversations in DLVRD?
Only the people an organization allows. Access is controlled by role and by department, so administrators, supervisors and agents each see what their responsibilities require, and teams can be limited to the conversations that belong to them.
How does DLVRD protect personal customer information?
Customer conversations often contain personal and business-sensitive information, so the platform provides controls over how that information is exposed internally, including limiting access to conversations by user and department and limiting exposure of customer contact details where that is required.
Is there an audit trail?
Yes. Platform activity is recorded so an organization can review what was done and by whom, which is what most internal and regulatory reviews actually ask for.
Does DLVRD support GDPR compliance?
DLVRD is built for GDPR-compliant customer communication, and provides the access controls, consent handling and audit records an organization needs to operate its own compliance obligations. Compliance is shared: the platform supplies the controls, and the organization decides how they are configured and used.
Turn every customer touchpoint into a better experience.
Bring conversations, campaigns and AI in one platform built to help your business connect, respond and grow.