Live dashboards
Monitor your customer communication operation as it happens.
Analytics & Reporting
See what's happening.
Know what needs attention.
Get real-time visibility across conversations, campaigns, channels, AI and your teams from one connected analytics workspace.
- Live dashboards across your operation
- Performance by channel, department and agent
- Campaign, conversation and AI reporting
Live overview
Your customer communication operation, at a glance.
See the metrics that matter as they happen, from incoming conversations and response times to campaign delivery and customer feedback.
Live overview
Live ConversationsActive now
Average Pickup TimeAcross your teams
Overdue ConversationsWaiting for attention
Customer RatingBased on collected feedback
Messages DeliveredAcross supported channels
AI ConversationsHandled by Vaya
Live data. One view.
Give teams and managers visibility into what's happening without waiting for end-of-month reports.
Conversation analytics
Understand how every conversation is being handled.
See how customer conversations move through your operation, from the moment they arrive to the moment they're closed.
1Conversations received
2Live chats picked
3Open conversations
4Overdue conversations
5Missed conversations
6Closed conversations
7Transferred conversations
8Average pickup time
See where customers are waiting.
Identify queues, departments or periods where conversations are taking longer to reach your team.
Team performance
See how your teams are performing.
Understand workload and performance across individual agents and entire departments.
01
Agent Performance
See conversations handled, pickup times, transfers and other operational activity by agent.
02
Department Performance
Compare activity across Sales, Support, Billing, After-Sales or any other teams you've configured.
03
Workload
Understand how conversations are distributed across your teams.
04
Response Times
See how quickly customer conversations are being picked up and handled.
AgentDepartmentChannelStatusDate
Filter performance around the part of your operation you want to understand.
Channel analytics
See how customers communicate with your business.
Understand conversation and messaging activity across the channels connected to DLVRD.
WhatsAppMessaging & conversation activity
SMSDelivery & messaging activity
RCSMessaging & engagement activity
EmailTransactional communication activity
Voice & WhatsApp CallsCalling activity
Instagram & FacebookSocial conversation activity
Website & Mobile AppDigital conversation activity
Channel volumes · Delivery performance · Customer engagement where supported · Conversation activity
One view across your communication channels.
Compare how customers interact with your business without pulling information from separate platforms.
Campaign analytics
Every campaign reports its own results.
Follow campaign performance from the moment you press Send and understand what happened to every message.
Sent
Total messages sentDelivered
Successfully deliveredRead
Viewed where supportedFailed
Messages that couldn't be deliveredReplies
Customer responses where supportedReal-time campaign reporting · Delivery status · Read status where supported · Failure tracking · Customer replies · Campaign history
From send to response.
Understand campaign performance without waiting for reports from different channel providers.
AI analytics
See where AI is working and where your team steps in.
Understand how Vaya is being used across customer conversations and where interactions move from AI to human support.
AI conversation volumes
AI interactions
Human handovers
Customer intents
Journey activity
Conversation outcomes
AI and human support in one picture.
See how automation contributes to your customer operation instead of treating AI as a separate system.
⭐4.8Customer feedback
Customer feedback
Know how customers felt after the conversation.
Collect customer ratings and feedback after interactions and bring the results into your reporting.
Responses
Feedback received
By Department
Compare customer feedback across teams
By Agent
Understand individual service performance
Customer ratings · Feedback collection · Agent-level visibility · Department-level visibility
Use customer feedback alongside operational metrics to understand both speed and experience.
Filters
Go from the big picture to the conversation behind it.
Filter your analytics to understand exactly where performance is coming from.
Date
TodayThis WeekThis MonthCustom
Channel
WhatsAppSMSRCSEmailVoiceSocialWebsite
Department
SalesSupportBillingAfter-SalesCustom
Agent
Individual team members
Status
OpenOverdueMissedClosed
See the operation from any angle.
Start with the overall picture, then narrow the data to the team, channel or period you need.
Reporting
Turn live data into reports your team can use.
Move beyond dashboards with reporting built around your customer communication operation.
ViewFilterExportShare
Operational reports
Understand conversation volumes, response times and workload.
Agent reports
Review activity and performance by individual team member.
Department reports
Compare performance across different business teams.
Channel reports
Understand activity and delivery across communication channels.
Campaign reports
Review individual campaign results and historical performance.
Customer feedback reports
Track ratings and customer experience over time.
Give different stakeholders the information they need without rebuilding reports manually.
From overview to detail
See the number. Understand what's behind it.
High-level KPIs tell you what is happening. DLVRD helps you go deeper into the teams, channels and conversations behind those numbers.
1
24 Overdue ConversationsCompany-wide total.
2
Customer Support16 conversations
3
WhatsApp12 conversations
4
Assigned AgentsSee where the workload sits
Find the problem before it becomes a pattern.
Move from company-wide performance to the part of the operation that needs attention.
Real-time operations
Don't wait for a report to know customers are waiting.
Analytics shouldn't only explain what happened yesterday. Live visibility helps supervisors understand what's happening now.
12Active conversations
4Waiting
2Overdue
8Agents online
Live conversation activity Queue visibility Agent workload Overdue monitoring Department activity
Give supervisors the information they need to act while the customer is still waiting.
Why it matters
What changes when everything is visible.
Without DLVRD
With DLVRD
Every channel has its own dashboard.
See communication activity across supported channels from one platform.
Problems are discovered after they've already affected customers.
Live dashboards show what's happening while it's happening.
Performance problems disappear inside company-wide numbers.
Filter by department, agent, channel, status and time period.
Reporting ends after messages are delivered.
Connect campaign activity with the customer conversations that follow.
Teams don't know how much customer interaction is being automated.
See AI activity and human handovers alongside your customer operation.
Managers don't know where conversations are waiting.
Monitor active, waiting, overdue and missed conversations from one place.
Capabilities
From every interaction to a clearer picture.
Conversation analytics
Understand volumes, statuses, pickup times and conversation activity.
Agent & department performance
See how workloads and conversations are handled across your teams.
Campaign reporting
Track delivery, engagement and responses for every campaign.
Channel analytics
Compare activity across the channels connected to DLVRD.
AI analytics
Understand automated conversations and human handovers.
Customer feedback
Track ratings and customer experience across agents and departments.
Custom reporting
Filter and export the information relevant to your business.
FAQ
Frequently asked questions
What does DLVRD report on?
Message delivery, customer engagement, agent and team performance, and campaign outcomes, across every channel in use. Because all of it comes from one platform, channels can be compared against each other on the same definitions instead of on each vendor's own metrics.
Can we measure how our agents are performing?
Yes. Agent and team performance is reported alongside the conversations themselves, so supervisors can see workload and responsiveness across channels without pulling numbers out of separate tools.
Is the reporting live?
Reporting is presented on a live dashboard rather than as a periodic export, so campaign and service performance can be watched while it is happening and acted on the same day.
Can campaign results be tied back to conversations?
Yes. Campaigns, the replies they generate and the conversations that follow share the same contacts and history, so a campaign can be judged on what it actually produced rather than on how many messages went out.
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Turn every customer touchpoint into a better experience.
Bring conversations, campaigns and AI in one platform built to help your business connect, respond and grow.