Customer voices

Not our words.Theirs.

Written stories and filmed conversations from teams running their customer communication on DLVRD. Printed with the scores they gave when available, the problems they started with, and nothing tidied away.

Average across every dimension rated

4.6/5

92%

3
Customer stories: 3
On camera

Customer stories

First-hand accounts of what changed. Survey ratings are printed in full whenever a customer provided them.

Bassoul Heneine

5.0/5

Average score

I don't want anyone to know about DLVRD otherwise we would lose our competitive advantage.

Before DLVRD

We had WhatsApp Business installed, and only the CRM team was able to communicate with clients.

After DLVRD

Now all DLVRD users can easily communicate with clients without having to go through the CRM team. Plus we're able to monitor the number of chats received, missed, response time, and employee activity.

Overall experience

5/5

Business value

5/5

Team support

5/5

Meets your needs

5/5

Meta compliance

5/5

Would recommend

5/5

SPI

Sport performance & certification

4.2/5

Average score

A go-to for business growth.

Before DLVRD

Replying to all the leads in the same day.

After DLVRD

Organised chats and workflows that helped us reach more people.

Overall experience

4/5

Business value

4/5

Team support

5/5

Meets your needs

4/5

Meta compliance

4/5

Would recommend

4/5

K&A Machmouchi Pharmacy

The service, and the people you work with, truly matter.

Before DLVRD

We searched a lot for what was missing. We found it, we tried it. But we quickly realized that not everything is in the product.

After DLVRD

Our story with DLVRD started with a problem caused by another product. That challenge pushed us to fix, improve, and evolve to the next level, and made us build something better.

On camera

Three conversations, filmed on site. Pick one to watch it in the frame.

Mike Sport

Sports retail

Marina MaaloufDirector, E-commerce & Digital

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