DLVRD connects customer service, marketing, AI and developer workflows in one CPaaS platform, so reach, engagement and retention all run on the same source of truth.
One conversation thread across WhatsApp, SMS, email, social and voice. Messages fall back automatically when a channel fails, and every reply keeps the same brand voice, whether it comes from a bot or a human.
Purpose-built AI agents that understand intent, answer instantly and escalate to a live agent with full context carried over. Built on a visual flow builder anyone on the team can use, no code required.
Turn every customer call into a smarter conversation with WhatsApp Calling, SIP/PSTN, IVR, VAYA AI Voice and Live Agent handover.
Your own branded AI assistant on your website and inside your iOS and Android apps, delivered as a widget, an iFrame or an in-app chat.
Verified green-check profile, approved templates, catalogs, carts and payments in-chat, on the app your customers already use every day.
Every conversation from every channel in one prioritized queue, with full customer history so nobody asks a customer to repeat themselves.
Dynamic segments, scheduled or trigger-based sends and built-in A/B testing, measured live from delivery to conversion in one workspace.
Live dashboards for pickup times, ratings, channel mix and journey funnels, with AI recommendations that turn the numbers into next steps.
Official Meta Business Solution Provider access, encryption everywhere, exportable audit trails and role-based access with SSO and 2FA.
Each solution stands on its own, but they're built to run as one motion, the same one in the DLVRD logo.
Campaigns and verified WhatsApp templates open the conversation on the channel each customer actually checks.
AI agents answer instantly, qualify intent and hand off to the unified inbox when a human touch matters.
Analytics, journeys and follow-up automation turn one conversation into a relationship that keeps converting.
DLVRD covers eight areas on one platform: omnichannel messaging, the WhatsApp Business API, a unified agent inbox, campaign management, chatbot and AI agent automation, analytics and reporting, CRM and e-commerce integrations, and security and compliance controls. They share the same contacts, conversations and reporting rather than being separate products.
No. Businesses typically start with the capability closest to their immediate problem, most often the WhatsApp Business API or the unified inbox, and add campaigns, AI agents or deeper integrations as their use cases grow. Because everything runs on one platform, adding a capability later does not mean migrating data or retraining agents on a new tool.
A chat widget covers one channel and an SMS gateway covers one direction. DLVRD connects the channels, the campaigns and the people answering, so an outbound campaign, an AI agent's reply and a human agent's follow-up all sit in the same conversation history and the same reporting, on whichever channel the customer chose.
Yes. DLVRD integrates with CRM, e-commerce and support systems through native integrations and APIs, so customer data and workflows stay in sync. That is what lets an agent see order or account context inside the conversation, and lets events in another system trigger a message from DLVRD.
Bring conversations, campaigns and AI in one platform built to help your business connect, respond and grow.
