One platform.
Every channel your customers use.
Connect messaging, calls, social media and digital touchpoints in one platform, so customers can reach you wherever they prefer and every interaction stays part of the same journey.
Switch channels. Keep the conversation.
Customers don't think in channels. They message, call, reply and come back wherever it's convenient. DLVRD keeps those interactions connected, so the journey continues without starting over.
- 10+ channels connected in one platform
- Context that follows the customer
- Automatic channel fallback when needed
Hi! Did my payment for order #2210 go through?
Yes, your payment was confirmed. Your order ships tomorrow.
The customer goes offline. The next update continues through SMS.
Order #2210 has shipped. Track your delivery here.
Later, the customer replies through email.
Can I get the invoice for this order?
Invoice sent.
Different channels. Same customer journey.
Use the right channel for every moment.
Not every message belongs on the same channel. DLVRD lets you build communication journeys that use each channel where it makes the most sense.
Conversations, campaigns, notifications, AI assistance, interactive journeys and calls.
SMS
Reach customers with time-sensitive alerts, notifications and fallback communication.
RCS
Create richer messaging experiences with branded and interactive content.
Send transactional communication and important customer updates.
Voice & IVR
Give customers access to calling journeys and route calls to the right destination.
Social
Bring Instagram and Facebook conversations into your customer communication journey.
Website & Mobile App
Turn your own digital experiences into direct communication channels.
If one channel doesn't reach them, keep the journey moving.
Build fallback rules into important communication so another supported channel can take over when needed.
- Automatic fallback rules
- Delivery-based triggers
- Cross-channel journeys
The message changes channel. The customer journey doesn't.
Start conversations and continue the ones customers start.
Omnichannel communication works both ways. Reach customers proactively, then keep the journey connected when they respond.
Campaigns
Reach targeted audiences with relevant communication.
Notifications
Trigger transactional messages from real customer activity.
Reminders
Automate appointments, payments, renewals and other important moments.
Alerts
Deliver time-sensitive information through the appropriate channel.
Customer inquiries
Receive conversations from supported messaging and digital channels.
AI assistance
Respond instantly to routine requests.
Live support
Bring your team into the conversation when human assistance is needed.
Calls
Give customers another way to reach your business when messaging isn't enough.
One AI experience across the customer journey.
Vaya brings AI into your communication journeys so customers can get answers, complete routine requests and move to the next step without every interaction depending on a live agent.
- Understand customer intent
- Answer routine questions
- Collect customer information
- Trigger automated actions
- Bring in your team when needed
Whether the journey starts on WhatsApp, your website or another connected channel, the goal stays the same: get the customer where they need to go.
Sometimes the next message should be a call.
Connect messaging with WhatsApp Calls and Voice so customers can move from digital conversations to voice when the situation requires it.
- WhatsApp Calling
- Voice & IVR
- Smart call journeys
- Connected customer context
Connect communication to what happens inside your business.
DLVRD connects with your existing systems so customer communication can respond to real events, not just incoming messages.
Order placed
Send confirmation
Appointment approaching
Trigger reminder
Payment received
Send receipt
Lead created
Start the next journey
Status changes
Keep the customer informed
Your systems trigger the moment. DLVRD handles the communication.
See the journey, not separate channel reports.
Understand how communication performs across channels from one place.
One view across every channel.
See where customers engage, where messages fail and how communication moves across the journey.
Message delivery
Channel performance
Campaign engagement
Customer interactions
AI activity
Journey performance
What changes when your channels work together.
Disconnected channels
Connected with DLVRD
Customers start over when they move between touchpoints.
Context follows the customer across the journey.
Every channel requires a separate tool and workflow.
Channels are managed through one connected platform.
Failed messages become missed customer moments.
Fallback journeys can move important communication to another channel.
Outbound communication ends when the message is sent.
Customer responses continue into AI or live conversations.
Reporting is fragmented by channel.
Cross-channel analytics show the complete communication journey.
Different journeys. One communication platform.
From banking alerts and automotive service reminders to retail campaigns and healthcare appointments, DLVRD adapts channels and automation around how your business communicates.
Explore IndustriesFrequently asked questions
What does omnichannel messaging actually mean?
Omnichannel messaging means the channels share one conversation, not just one vendor. In DLVRD a customer who starts on WhatsApp and later replies by SMS stays a single contact with a single history, so the agent or AI agent answering sees everything that came before rather than starting from a blank thread on each channel.
How is omnichannel different from multichannel?
Multichannel means a business is present on several channels, often with a separate tool and a separate history behind each one. Omnichannel means those channels are joined up. The practical difference shows up when a customer switches channel mid-issue: on a multichannel setup they repeat themselves, on an omnichannel one they do not.
Which messaging channels can we run from DLVRD?
WhatsApp, SMS, RCS, email, voice, video and social messaging channels all run from DLVRD, through the same inbox, campaign builder and reporting. Which ones a business enables depends on where its customers already are and what each market supports.
Do we need separate reporting for each channel?
No. Delivery, engagement, agent performance and campaign outcomes are reported across channels from one dashboard, which is what makes it possible to compare channels honestly rather than reading a different report per vendor.
Turn every customer touchpoint into a better experience.
Bring conversations, campaigns and AI in one platform built to help your business connect, respond and grow.