Message templates
Create and manage approved WhatsApp templates for marketing, utility and authentication journeys.
WhatsApp Business API
Campaigns, support and notifications on WhatsApp.
DLVRD connects your business to the official WhatsApp Business Platform. Send approved campaigns, trigger notifications from your own systems, answer customers with VAYA AI and your team, and take WhatsApp calls from one workspace.
- Campaigns & automated notifications
- AI & live customer support
- WhatsApp Flows & Calling
Official WhatsApp Business Platform · Verified by Meta
Built for WhatsApp
What you can do with WhatsApp on DLVRD.
Each of these runs on the official WhatsApp Business Platform and is managed from the same DLVRD workspace.
Rich & interactive messages
Send images, videos, documents, buttons, lists and interactive experiences that give customers more ways to respond.
WhatsApp Flows
Turn conversations into structured journeys for bookings, lead qualification, service requests and data collection.
Catalog & commerce
Let customers discover products and interact with your catalog directly through WhatsApp.
AI conversations
Let Vaya understand requests, answer questions, collect information and take action around the clock.
WhatsApp Campaigns
Build, schedule and send targeted campaigns to opted-in audiences from one platform.
WhatsApp Calling
Move from chat to voice when a conversation needs more than messages.
Analytics
Track delivery, engagement, conversations and team performance in real time.
WhatsApp Campaigns
WhatsApp campaigns your customers can reply to.
Build targeted WhatsApp campaigns for product launches, offers, announcements and customer engagement, then manage the conversations they create from the same platform.
Replies arrive in the shared inbox, where VAYA or an agent picks them up.
- 01Segment & target audiences
- 02Personalize approved templates
- 03Schedule campaigns
- 04Track delivery & engagement
Automated notifications
Automatic notifications from your own systems.
Connect WhatsApp to your business systems and automatically trigger communication based on real customer actions.
Order placed
Order confirmation sent automatically.
Payment received
Receipt or payment confirmation delivered.
Appointment approaching
Reminder sent with the next action.
Order shipped
Customer receives the latest delivery update.
Application updated
Status notification sent automatically.
Service completed
Trigger a follow-up or feedback request.
Events reach DLVRD through the API or webhooks, and the matching template is sent automatically.
WhatsApp Flows
Forms and bookings inside the chat.
Give customers structured experiences directly inside WhatsApp instead of handling every request through back-and-forth messages.
Customers fill in the form without leaving WhatsApp, and their answers are saved to the conversation.
WhatsApp Flow
Continue
AI-powered conversations
VAYA answers first and hands over to your team.
VAYA reads what the customer is asking, answers routine questions from your approved content, collects the details your team needs and transfers the conversation when a person should take over.
- 24/7 AI assistance
- Intent recognition & information collection
- Smart routing
- AI-to-human handover
AutoCare ServiceBusiness account
This business uses a secure service from Meta to manage this chat.
Hi, can I book a service appointment for tomorrow?10:14
VAYA AISure! Which car is it for, and do you prefer morning or afternoon?10:14
Nissan Patrol, morning please.10:15
VAYA AITomorrow at 9:30 AM is free at our Al Quoz center. Shall I confirm it?10:15
Yes. Can I also ask about extending my warranty?10:16
Ahmed from After-Sales joined the chat
Ahmed · After-SalesYou're booked for 9:30 AM. I can walk you through the warranty options now.10:16
Customer support
One WhatsApp number, routed to the right team.
Bring incoming WhatsApp conversations into DLVRD's unified inbox, where AI and your teams can manage, route and resolve customer requests together.
Your WhatsApp number
Sales
Support
Billing
After-Sales
Unified team inbox Departments & queues Smart routing Full conversation history AI-to-human handover
Each department sees the full history, including anything VAYA or another team already handled.
WhatsApp Calling
Take WhatsApp calls in the same workspace.
Customers can call your business from WhatsApp. Calls are routed to the right agent, who sees the chat history alongside the call.
- WhatsApp voice calls
- Smart call routing
- Live agent support
- Connected customer journey
Chat
Call
Resolve
Conversational commerce
Sell from your WhatsApp catalog.
Share products from your catalog, answer questions about them, and send payment links and order updates in the same conversation.
- Product catalogs
- Interactive product messages
- Cart recovery journeys
- Payment links & confirmations
- Order & delivery updates
- AI shopping assistance
Message templates
Marketing, utility and authentication templates.
Meta reviews every template before it can be sent. In DLVRD you create templates, submit them for approval and track their status.
Marketing
Product launches, offers, promotions, announcements and re-engagement campaigns.
Utility
Order updates, invoices, payment confirmations, appointment reminders and service notifications.
Authentication
One-time passcodes and verification journeys.
Meta prices each category differently, so pick the category that matches the message.
Integrations
Connect WhatsApp to your CRM, store and booking tools.
Connect DLVRD with your CRM, e-commerce platform, ERP, booking system or internal tools so WhatsApp communication responds to what's actually happening in your business.
Customer action
Business system
DLVRD
WhatsApp
CRM
ERP
E-Commerce
Booking Systems
Websites
Mobile Apps
APIs
Webhooks
Use our APIs and webhooks, or an existing integration, to send messages when something changes in those systems.
Conversation management
Stay on top of the 24-hour WhatsApp window.
DLVRD helps your team understand when a WhatsApp customer service conversation is active and when an approved message template is required to reconnect.
Agents can see how much of the window is left before they reply.
Session starts24h window
Reply normallyTemplate required
Live conversation timer
Customer service window visibility
Template messaging after expiry
Conversation history always available
Analytics
WhatsApp reporting, from delivery to resolution.
Track WhatsApp activity across campaigns, automated communication, AI and live customer conversations from one place.
These reports sit in the same dashboard as your other channels.
OverviewCampaignsConversations
Sent, delivered, read & failed
Campaign engagement
Customer replies
Conversation volumes
Agent performance
AI interactions
Fast setup
Get your business connected in three steps.
DLVRD guides your team through WhatsApp Business Platform onboarding, from connecting your number to configuring your first customer journeys.
1
Connect your number
Connect an eligible existing number or set up a new number for WhatsApp Business Platform.
2
Configure your business
Complete the required business setup, configure templates, teams, routing and customer journeys.
3
Start communicating
Launch campaigns, notifications, AI conversations and customer support through DLVRD.
- ConnectSet up your WhatsApp business number.
- ConfigureSet up templates, teams, AI and journeys.
- LaunchStart communicating with your customers.
WhatsApp connected
WhatsApp Coexistence
Use the WhatsApp Business App and the API on the same number.
Coexistence connects the number you already use in the WhatsApp Business App to DLVRD. Keep chatting from your phone while your team, VAYA AI agents, automations and campaigns work on the same number, with every message synced both ways.
No new number The app keeps working Chat history comes along
Maya Haddadonline
This business uses a secure service from Meta to manage this chat.
via DLVRD · MarketingNew season, new living room. Swipe through this week's picks.09:30
Blue linen sofaAED 3,200
Shop nowOak armchairAED 1,450
Shop nowArc floor lampAED 640
Shop nowYour business number+971 50 ••• 4821
Synced both waysA carousel campaign goes out from DLVRD to an opted-in audience. Each chat also appears in the app on your phone.
DLVRD/ Inbox
Maya Haddad WhatsApp · synced with your app
Campaign · New seasonNew season, new living room. Swipe through this week's picks.Blue linen sofaOak armchairArc floor lamp
App, API or both
How Coexistence compares.
Switch between the three ways to run WhatsApp and see what each one gives your business.
Reply from the app on your phoneYes, as before
Keep your current numberYes, nothing to migrate
Shared inbox for your whole teamUnlimited agents
AI agents and chatbotsVAYA AI agents
BroadcastingTemplate broadcasts from DLVRD
Campaigns at scaleSegmented, scheduled campaigns
CRM and system integrationsAPIs and webhooks
Analytics and reportingFull dashboards
Existing chats available to your teamUp to 6 months imported
The API features, while you keep replying from the app on your phone.
Getting connected
How to connect your number.
Our team guides you through Meta's signup. Click through each step to see what happens.
Eligibility check
Before anything changes, we confirm your number is ready to connect.
WhatsApp Business AppActive
App versionUp to date
Country & accountSupported
Good to know
How Coexistence works under Meta's rules.
A few things work differently once your app and the API share a number.
14days
Open the WhatsApp Business App at least once every 14 days to keep the connection active.
6months
of one-to-one chat history can be imported into DLVRD when you connect.
20msg/s
Maximum API throughput for a Coexistence number.
Freein the app
Messages you send from the app stay free. Messages sent through the API follow Meta's pricing.
What changes in the app
Availability depends on your country and account, and we confirm eligibility before you connect.
Broadcast lists are turned off in the app. Your broadcasts move to DLVRD campaigns instead. Disappearing and view-once messages are turned off for synced chats. Group chats stay in the app and aren't synced to DLVRD.
Already on the WhatsApp Business App?We'll check whether your number can use Coexistence and walk you through connecting it.
Check my number Built for every industry
How different industries use WhatsApp.
Common ways businesses in each industry use the WhatsApp Business API.
Retail & E-Commerce Banking & Financial Services Automotive & Mobility Healthcare Hospitality & Travel Real Estate Education
FAQ
Frequently asked questions
What is the WhatsApp Business API?
The WhatsApp Business API is Meta's platform for businesses that need to message customers at scale, rather than from a phone. Unlike the free WhatsApp Business app, it supports multiple agents on one number, automated and triggered messages, campaign sending, chatbots and integration with other business systems. It is accessed through a Business Solution Provider such as DLVRD.
Is DLVRD an official WhatsApp Business Solution Provider?
Yes. DLVRD is built by VAYACOM, an official Meta Tech Partner and Business Solution Provider for the WhatsApp Business Platform, so conversations run on Meta's verified infrastructure rather than on an unofficial integration built on the consumer app.
What are WhatsApp message templates and when do we need one?
A template is a message format approved by Meta in advance, and it is what a business needs in order to start a conversation with a customer outside the customer-initiated service window. Order updates, appointment reminders, delivery notifications and payment reminders all go out as templates. Replies inside an open conversation do not need one.
Can we run both marketing campaigns and customer support on the same WhatsApp number?
Yes. The same verified number can carry outbound campaigns, automated notifications, AI agent replies and live human support, all landing in the unified inbox. That is the point of running it through one platform: the customer sees one business, not one number per department.
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