Turn every customer call into a smarter conversation.
Connect customers through WhatsApp Calling and SIP/PSTN voice. Route calls with IVR, let VAYA AI Voice handle conversations 24/7, and transfer seamlessly to your Live Agents when needed.
Follow the conversation“Of course. Let’s find a time that works for you.”
One Voice Module.
Every call journey.
Every call follows the right path. From a first hello to a question resolved, connect IVR, VAYA and your team in one continuous conversation.
Route incoming WhatsApp or SIP/PSTN calls through IVR, direct extensions, departments, queues, AI Voice or Live Agents.
VAYA understands the caller, answers questions, collects information, qualifies leads, books appointments and completes defined tasks.
When a caller needs support, VAYA transfers the interaction to the right Live Agent with the context of the conversation.
Initiate permission-based WhatsApp calls or SIP/PSTN outbound calls for qualification, confirmations, reminders, appointment booking and follow-up.
Enable sales and support teams to place outbound calls directly from their customer engagement workspace.
WhatsApp Calling or SIP/PSTN. One connected platform.
Your AI Voice Agent,
available 24/7.
VAYA welcomes callers, understands their intent, answers approved knowledge-base questions and routes complex cases to your team.
Natural conversations.
In more than one language.
Multilingual voice conversations that identify customers, understand intent and collect the details that matter.
More than an answer.
A next step.
- Lead qualification and follow-up
- Appointment booking and confirmation
- Order, delivery and account-status inquiries
- CRM, booking, ticketing and business integrations
Hand over the call.
Keep the context.
Call transcription, summaries and AI-to-human transfer give your team the conversation so far.
Built for sales, service
and operations.
A reservation. A renewal. A reassuring answer. See where a smarter conversation can take your business.
A warm welcome. Before they arrive.
Reservations, table booking, opening hours, delivery inquiries and customer service escalation.
The right calling channel.
For every customer.
WhatsApp
Business Calling
Meet customers on a familiar messaging channel, with inbound calls and permission-based business callbacks.
A conversation, just a call away.SIP/PSTN
Voice
Bring business numbers, traditional telephony, IVR, extensions, departments and queues into your calling operations.
Your telephony, working together.Ready to make
every call count?
Connect IVR, WhatsApp Calling, SIP/PSTN, VAYA AI and Live Agents in one customer engagement platform.