Campaigns
Reach customers with targeted WhatsApp communication.
Retail & E-Commerce
The chat is the new storefront.
From the first campaign to the delivery update and the next purchase, DLVRD connects the entire shopping journey across the channels your customers already use every day.
The shopper journey
From discovery to delivery, keep the conversation going.
One customer. One connected journey. Every interaction builds on the one before it.
1
Discover
Turn campaigns into conversations
Launch targeted WhatsApp campaigns that bring new collections, products and offers directly to your customers.
2
Ask
Answer questions instantly
Let AI handle questions about products, availability, sizing, delivery and policies, with live agents ready to step in when needed.
3
Buy
Make it easier to purchase
Let customers browse products, explore catalogs and move from conversation to checkout with fewer steps.
4
Track
Keep customers updated
Send order confirmations, shipping updates and delivery notifications automatically, before customers need to ask.
5
Return
Bring customers back
Reconnect with customers through personalized campaigns, product recommendations, restock alerts and loyalty journeys.
Conversational commerce
Turn every conversation into an opportunity to sell.
Bring product discovery, customer support and commerce journeys closer together. DLVRD connects your store with WhatsApp, AI and your live teams so customers can move from asking a question to making a purchase without starting over.
Catalog & products in chat
Let customers discover products and collections directly through WhatsApp using rich, interactive messages.
Cart recovery
Reconnect with customers who leave products behind with automated reminders and a direct path back to their purchase.
Order & delivery updates
Automate confirmations, dispatch notifications, delivery updates and other transactional communication throughout the order journey.
AI shopping assistance
Give customers instant answers about products, availability, sizing, delivery, returns and other common questions.
Live shopping support
When a customer needs a person, let your team take over the conversation with the full context and history already available.
Loyalty & re-engagement
Bring customers back with personalized offers, new arrivals, restock notifications, VIP campaigns and post-purchase journeys.
Integrations
Connect DLVRD to your commerce stack.
Integrate DLVRD with your e-commerce platform, CRM and existing systems to trigger communication based on real customer actions.
New orderSend an instant confirmation.
Order shippedAutomatically notify the customer.
Cart abandonedTrigger a recovery journey.
Product back in stockLet interested customers know.
Customer needs helpMove seamlessly from AI to a live agent.
Customer purchasedContinue the relationship with relevant post-purchase communication.
One platform
One platform for the entire retail journey.
AI Commerce
Answer questions and guide customers toward the right products.
Customer Support
Bring AI and live agents together in one conversation.
Order Updates
Automate transactional communication from purchase to delivery.
Integrations
Connect communication to your e-commerce and customer systems.
Analytics
Understand campaigns, conversations and team performance from one place.
Don't just send customers messages. Start conversations that lead somewhere.
Connect marketing, commerce and customer support with DLVRD.
Bring your store into the conversation FAQ
Frequently asked questions
What is conversational commerce?
Conversational commerce is selling inside the messaging channel the customer already uses, rather than pushing them to a website and hoping they arrive. In DLVRD that means browsing a catalog, building a cart, paying, tracking the order and getting support without the conversation ever leaving the chat.
Can customers actually buy over WhatsApp?
Yes. A conversation can carry the catalog, the cart and the payment step, so the purchase completes in the chat. Order confirmations and delivery updates then continue in the same thread, which is also where the customer will ask if something goes wrong.
How does DLVRD help with abandoned carts?
Abandoned carts can trigger an automated message on the channel the customer prefers, and because that message opens a real conversation rather than a one-way notification, a customer who hesitated can ask their question and be answered on the spot.
Does this connect to our e-commerce platform?
Yes. DLVRD integrates with e-commerce and CRM systems, which is what keeps catalog, order and customer data in sync and lets order events drive the messages customers receive.