Every Conversation.
One Platform.

DLVRD helps you reach customers with targeted campaigns, engage them through one unified inbox, and retain them with AI-powered, personalized conversations

Omnichannel AI Agent Human Handover Personalized Bulk Marketing Messages
D
Search customers, campaigns…
Good morning, Sarah

Customer engagement overview

+ New campaign
Active conversations1,284↑ 18.4%
Delivery rate98.7%↑ 2.1%
Resolved by AI64%↑ 11.2%
EngagementLast 7 days
MonTueWedThuFriSat
Channel mixLive
42kmessages
WhatsApp 48%SMS 28%Email 24%
AI
AI agent completed a saleOrder #1048 · just now
WhatsAppInstagramMessengerVoice

One platform for modern customer communication, across every industry

Banking & Financial ServicesAutomotive & MobilityRetail & E-commerceHospitality & TravelHealthcare & WellnessReal EstateEducationFMCG
The platform

Five pillars. One connected workspace.

Everything your teams need to reach, answer and keep customers, stacked into one platform. Keep scrolling.

01Unified Inbox

Every conversation, one queue, full context.

WhatsApp, Instagram, Facebook, Websites, Mobile app and Voice land in one unified team inbox. Every conversation carries the customer's history, so nobody ever asks the same question twice.

  • Shared history and context on every chat
  • Smart Routing by team, intent or availability
  • Smooth AI-to-human handover
Discover the unified inbox
6+channels flowing into a single queue
02Campaign Management

Campaigns that feel like conversations.

Plan, personalize, and measure campaigns across WhatsApp, SMS, Email, and Rich Channels, all from one place. Reach the right audience, tailor every message, test what works, and track performance in real time.

  • Segments, personalization and A/B testing
  • Omnichannel Campaigns
  • Real-Time Analytics
Explore campaign management
3.4xaverage campaign ROI on DLVRD
03AI Agents

AI that knows when to handle it and when to hand it over.

Our AI agents handle everyday customer needs instantly, from FAQs and order updates to bookings and qualification. When a conversation needs a human touch, they seamlessly hand it over with the full context.

  • Available 24/7, across every channel
  • Understands intent and escalates when needed
  • Built around your business, products, and policies
Meet our AI agents
71%of conversations resolved by AI
04Automated Journeys

Onboarding, follow-ups and reminders on autopilot.

Build customer journeys once and let them run automatically. From welcome messages and appointments to reminders, updates and follow-ups, every message is triggered at the right moment based on customer actions.

  • Build automated journeys visually, no code needed
  • Trigger messages based on time, events or customer actions
  • Keep every follow-up consistent across channels
See automated journeys
24/7journeys running without a human touch
05Analytics & Controls

See everything. Know what’s working.

Track conversations, delivery, agent performance and campaign results from one place. Get the visibility you need to understand performance, improve your operations and make better decisions.

  • Real-time performance across teams and channels
  • Detailed reports ready to export
  • Secure access with roles and permissions
Explore analytics
100%of your communication, visible live
MA
Maya AdamsWhatsApp - Online
AI assisted
Hi, is my order arriving today?
Yes, order #1048 is out for delivery and expected between 2:00 and 4:00 PM.
OK
Order #1048Out for delivery
Track
Write a message... Send
AI intent detectedOrder tracking
Journey updatedDelivery follow-up
Conversations that stay connected

One customer. One conversation. Every channel.

Keep every customer interaction connected in one place. Whether they message, call or switch channels, your team and AI always have the full context to continue the conversation without starting over

  • One complete conversation history across every channel
  • Route customers to the right team or agent
  • Seamless handover between AI and human agents
  • Share media, products and take actions directly in chat
Discover the unified inbox
Reach customers where they are

One platform. Every channel.

Connect with your customers on the channels they already use, all managed from one place. Give each channel a clear purpose while keeping every interaction connected.

WhatsApp

Conversations, support, sales and campaigns

SMS

Fast, reliable customer outreach

Email

Transactional emails and automated notifications

RCS

Rich, interactive branded messaging

Voice

Calls, IVR and voice automation

Video

Face-to-face customer experiences

WHY DLVRD

Global reach. Local expertise. People you can rely on.

DLVRD combines global connectivity with dedicated local expertise. Our international network, experienced team and hands-on approach give businesses a communication partner they can trust and grow with.

Why DLVRD
500+Telecom operators and partners
60+Countries connected worldwide
15+ Years of expertise built on local market knowledge
24/7Dedicated support from onboarding and integration to ongoing growth
Solutions for every industry

Adapt communication to the moments that matter.

Pick your industry to see how DLVRD connects every customer interaction.

Bank customer receiving a suspicious-login alert with one-tap secure-my-account buttons
Banking & Financial Services

Make every customer interaction faster and more secure, from instant alerts and verification to support and service requests.

  • Secure alerts & notifications
  • OTP & authentication
  • AI customer support
  • Smart service routing
Explore Banking & Financial Services
Our clients

Trusted by teams that keep customers moving.

From leading enterprises to fast-growing local brands, these teams use DLVRD to make every conversation count.

Gargour logoMike Sport logoBassoul Heneine logoBank of Beirut logoAXA logoWhish Money logoAishti logoZuhair Murad logoCasino du Liban logoBio Skin Spa logoUSEK logoLAU logoNDU logoLAU Medical Center-Rizk Hospital logoLAU Medical Center-Saint John's Hospital logoKhoury Home logoLe Royal logoLakkis Farm logoMarie France logoSecurity Assurance logoAUT logoPurple logoAl Forno logoAl Massoud logoALLC logoAMB Group logoAthlete Factory logo605 logoBloom logoBlu Sky logoBoxleo Courier logoBroasted W Bass logoCapsule Pharmacy logoChalet Rental logoCMH logoDeal logoDefy logoDepeche Mode logoDSC logoE-MotorShow logoEZOrder logoFitlife logoFurniture Palace logoGeorges N. Frem Foundation logoGlobal Foods logoHeadway Business logoINTOACT logoK&A Machmouchi Pharmacy logoKatrangi logoKing Jouet logoLavanda logoLibre logoLocal Host logoLocals Real Estate logoLoolia Closet logoMario Bologna logoMatensa logoMATTA logoMen's Wardrobe logoMERSACO logoMiniguette logoNext Level logoOK Distribution logoQROWNTECH logoReachware logoSchoolap logoSkillScore logoSPI logoSuc'ara logoSushi Star logoThe Fair logoThe Glow Cartel logoThe Smallville Hotel logoThéâtre Athénée logoToy Store logoZouein Exchange logo
FAQ

Frequently asked questions

What is DLVRD?

DLVRD is an omnichannel customer communication platform. It brings marketing campaigns, customer service, AI agents and automated journeys into one system, so a business can reach and reply to customers on WhatsApp, SMS, email, RCS, voice, video and social channels without running a separate tool for each one. It is built by VAYACOM, an official Meta Tech Partner and Business Solution Provider for the WhatsApp Business Platform.

Which channels does DLVRD support?

DLVRD supports WhatsApp, SMS, RCS, email, voice, video and social messaging channels. All of them run through the same inbox, the same campaign builder and the same reporting, so a conversation that starts on one channel can continue on another without the customer having to repeat themselves or an agent having to switch tools.

Is DLVRD an official WhatsApp Business API provider?

Yes. DLVRD is built by VAYACOM, an official Meta Tech Partner and Business Solution Provider for the WhatsApp Business Platform. That means WhatsApp conversations run on Meta's verified infrastructure, and businesses get a verified sender profile rather than an unofficial workaround built on the consumer app.

Can DLVRD replace our existing customer service inbox?

That is what the unified inbox is for. Every channel lands in one shared queue, conversations can be routed to the right department, assigned to an agent and escalated from an AI agent to a human, and supervisors see performance across the whole team. Existing CRM and e-commerce systems connect through integrations, so customer context comes with the conversation.

How do businesses get started with DLVRD?

Most teams start with a tailored demonstration rather than a self-serve trial, because the setup depends on which channels, integrations and compliance requirements apply. Request a demo through the contact page, and the team will map your channels and use cases before recommending a plan.

START YOUR NEXT CONVERSATION

Turn every customer touchpoint into a better experience.

Bring conversations, campaigns and AI in one platform built to help your business connect, respond and grow.

Book a demo