Software & CRM integration
Embedding Omnichannel Communication Directly Into Their CRM
Software and CRM provider
September 2026 · 1 min read
5customers activated through the integrated solution
- customers introduced in the first few months
- 6
- customers activated through the integrated solution
- 5
- increase in average customer engagement
- 32%
A software and CRM provider wanted to give its customers access to WhatsApp communication without requiring them to switch between multiple platforms.
Using DLVRD APIs, the partner integrated WhatsApp messaging and campaign capabilities directly into its own CRM platform.
The integration allowed its customers to manage communication from within their existing workflows, making it easier to launch campaigns, engage customers, and track conversations.
Within the first few months, the partner had successfully introduced the integrated solution to 6 customers, while reducing the friction of adopting a new communication platform.