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News & announcements

What changed,and what it means for you.

Pricing revisions, new channels, policy deadlines and platform updates, written up as they happen. If something affects how you reach your customers, you'll find it here first.

  1. Pricing updateLatest

    WhatsApp moves to per-message pricing on 1 October

    Meta is retiring 24-hour conversation windows as the billing unit. From 1 October you are charged per template message delivered, and service replies inside a customer-opened window become free.

    Takes effect

  2. Policy & compliance

    Meta tightens marketing template review from 15 September

    Templates that mix a utility notice with a promotional line are being re-categorised as marketing on review rather than approved as sent. Audit your library before the deadline to avoid rejections.

    Takes effect

  3. Channel & platform

    RCS Business Messaging is live on every DLVRD account

    Verified sender profiles, rich cards, carousels and read receipts now work on RCS the same way they do on WhatsApp: same inbox, same campaign builder, same API.

  4. Product update

    AI agents now hand off to a human with the full conversation

    When a bot escalates, the agent picking it up gets the whole thread, the bot's reasoning and a one-line summary of what the customer actually wants, so nobody has to ask them to repeat themselves.

  5. Company news

    VAYACOM renews Meta Tech Partner status for 2026

    The badge stays, and with it direct access to the WhatsApp Business Platform roadmap, early feature access and an escalation path into Meta that does not go through a support queue.

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FAQ

Frequently asked questions

What does DLVRD publish in its news section?

Pricing revisions, channel and platform changes, policy deadlines and product updates. Each one states what it means for an existing account, rather than only announcing that something changed.

How do we keep track of WhatsApp policy and pricing changes?

Meta changes WhatsApp pricing and policy on its own schedule, and the changes carry deadlines. The announcements here cover those changes as they apply to DLVRD accounts, with the dates that matter.

Will we be told before a change affects our account?

Changes that affect accounts are published here with their effective dates ahead of time, so a team can prepare rather than discover the change after it lands.

Can we be notified about new announcements?

Yes. The newsletter signup on the site sends updates as they are published.