Appointment booking
Help patients find availability, request appointments, confirm bookings and reschedule without unnecessary back and forth.
Healthcare & Wellness
Care starts before the waiting room.
From appointments and reminders to patient support and follow-ups, DLVRD connects communication across the patient journey, automated where it's routine and human where it matters.
- Easy booking & rescheduling
- 24/7 answers to routine questions
- Smart routing to the right team
The patient journey
From the first question to the follow-up, keep patients connected.
- 01
Find & Ask
Give patients answers before they call
Let patients ask about doctors, departments, availability, locations, opening hours, services and other routine information through the channels they already use.
- 02
Book
Make appointments easier to schedule
Connect DLVRD to your booking system so patients can request or select appointments and receive confirmation directly in the conversation.
- 03
Remind
Reduce missed appointments
Automatically remind patients about upcoming visits with simple options to confirm, cancel or reschedule.
- 04
Prepare
Keep patients informed before their visit
Send directions, appointment details, check-in information and approved preparation instructions before they arrive.
- 05
Follow Up
Continue communication after the visit
Automate approved follow-up messages, reminders, feedback requests and other post-visit communication.
Patient communication
Give your front desk fewer repetitive conversations to handle.
DLVRD combines AI, automation and live support so routine requests can be handled instantly while conversations that require human attention reach the right team.
AI patient assistance
Answer routine questions about services, doctors, locations, opening hours, appointments and administrative procedures 24/7.
Reminders & notifications
Automate appointment reminders, confirmations, schedule changes and other important patient communication.
Smart routing
Understand what the patient needs and route the conversation to the appropriate department, coordinator or support team.
Live agent support
When human assistance is needed, your team can take over with the conversation history and context already available.
Patient feedback
Automatically collect feedback after appointments and use it to understand the patient experience across locations, departments and services.
Integrations
Connect communication to your healthcare systems.
Integrate DLVRD with your appointment, CRM and internal systems to trigger communication based on real patient journeys.
- Appointment bookedSend an instant confirmation.
- Appointment approachingAutomatically send a reminder.
- Patient needs to rescheduleGuide them through the available options.
- Schedule changesNotify affected patients immediately.
- Patient asks a routine questionLet AI respond instantly.
- Human attention is neededRoute the conversation to the appropriate team with its context.
- Visit completedTrigger approved follow-up communication or a feedback request.
One platform
One platform for patient communication.
Appointments
Simplify booking, confirmation and rescheduling.
AI Assistance
Handle routine patient questions around the clock.
Patient Support
Bring AI and healthcare teams into one connected conversation.
Notifications
Automate reminders and important service updates.
Smart Routing
Connect patients with the right department faster.
Analytics
Understand conversation volumes, response times and team performance from one place.
Better patient communication starts with easier access.
Connect patients, AI and your teams through DLVRD.
See DLVRD on your patient journey FAQ
Frequently asked questions
What do healthcare providers use DLVRD for?
Patient communication around appointments and enquiries: booking, confirmations and reminders, answering common questions at any hour, routing enquiries to the right department, and automated follow-up after a visit.
Can patients book appointments through messaging?
Yes. Booking can be handled in the conversation, and reminders sent automatically ahead of the appointment. Reminders are the part with the clearest return, since a missed appointment costs a clinic a slot it cannot resell.
Who sees patient conversations?
Only the staff an organization grants access to. Access is controlled by role and department, and platform activity is recorded, so a provider can restrict conversations to the team responsible and review access when required.
Can an AI agent answer patient questions safely?
An AI agent handles the routine, non-clinical load — opening hours, locations, preparation instructions, how to book or reschedule — and hands anything outside that to the right human team. The escalation path is the important part: the AI agent is there to triage and route, not to give clinical advice.