Bookings
Simplify inquiries, confirmations and reservation communication.
Hospitality & Travel
Great experiences start before arrival.
From the first booking to the final follow-up, DLVRD connects every guest interaction in one journey. Automate the routine, respond instantly and give your team the context they need when a human touch matters.
- Instant booking support
- 24/7 AI guest assistance
- Connected guest journeys
The guest journey
From booking to the next visit, stay connected.
- DisDiscoverTurn questions into bookings
Let guests ask about availability, rooms, packages, restaurants, destinations, experiences and services, with AI available to answer routine questions instantly.
- BooBookMake reservations easier
Guide customers through booking inquiries and requests, then automatically send confirmations and important reservation details.
- PrePrepareStart the experience before they arrive
Send check-in information, directions, itineraries, reminders and everything guests need before their visit or trip.
- ExpExperienceGive every guest a direct line to your team
Let guests ask questions, make requests or get assistance through WhatsApp, with AI handling routine needs and the right team stepping in when needed.
- RetReturnTurn a great experience into another one
Follow up after the stay, visit or trip with feedback requests, loyalty communication and relevant offers that keep your brand connected to the guest.
Guest experience
Your digital concierge, available around the clock.
Give guests one place to ask questions, make requests and get support throughout their journey.
AI guest assistance
Answer routine questions about availability, check-in, opening hours, amenities, menus, locations, policies and services 24/7.
Reservations & bookings
Handle booking inquiries, reservation requests, confirmations and changes through the conversation.
Guest requests
Let guests request room service, housekeeping, restaurant reservations, amenities or other services without calling the front desk.
Smart routing
Automatically direct requests to reservations, front desk, concierge, housekeeping, restaurants or another appropriate team.
Live guest support
When a guest needs personal assistance, let your team take over with the conversation history and context already available.
Multilingual communication
Make it easier to communicate with international guests across different languages.
Travel communication
Keep travelers informed wherever the journey takes them.
Give travelers easy access to the information and support they need before and during their trip.
Booking confirmations
Automatically send confirmations and important reservation information after a booking.
Itinerary updates
Share schedules, accommodation details, transfers, activities and other travel information directly with customers.
Travel notifications
Keep travelers informed about important schedule changes, pickup times and other journey updates.
AI travel assistance
Answer routine questions about packages, destinations, itineraries, bookings and travel services instantly.
Traveler support
Route customers who need assistance to the right travel consultant or support team with their conversation context intact.
Integrations
Connect communication to your hospitality systems.
Integrate DLVRD with your booking engine, CRM, PMS and other internal systems to trigger communication based on the actual guest journey.
Booking confirmed
Send the confirmation and reservation details automatically.
Arrival approaching
Share reminders, directions and important pre-arrival information.
Guest has a question
Let AI provide an instant answer.
Guest makes a request
Route it to the appropriate department.
Itinerary changes
Keep travelers informed with timely updates.
Stay or trip completed
Automatically request feedback.
Guest hasn’t returned
Reconnect with relevant offers and campaigns.
One platform
One platform for the entire guest journey.
AI Concierge
Handle routine guest questions around the clock.
Guest Support
Connect AI and your teams in one conversation.
Notifications
Automate confirmations, reminders and important updates.
Campaigns
Promote experiences, packages, offers and loyalty programs.
Smart Routing
Send every request to the right team or department.
Integrations
Connect DLVRD with your booking, PMS and CRM systems.
Analytics
Understand guest conversations, response times and team performance from one place.
Every great experience is built on great communication.
Connect bookings, guest services, AI and your teams with DLVRD.
FAQ
Frequently asked questions
What does DLVRD cover for hotels and travel businesses?
The whole guest journey on one thread: booking questions and support, pre-arrival information, requests during the stay, and follow-up afterwards, on the channel the guest already uses rather than through a portal they have to log into.
Can guests get answers outside reception hours?
Yes. An AI agent answers common guest questions at any hour, in the guest's own words, and hands anything it cannot resolve to the right team. Most guest questions arrive outside office hours, which is exactly when a front desk is least able to answer them.
Can guests make requests through messaging?
Yes. In-stay requests can be handled in the conversation and routed to the department that fulfils them, so the guest does not have to call reception and reception does not have to relay the message.
Does this work across languages?
Guest communication is multilingual by nature in hospitality, and conversations are handled on channels guests already use in their own market, with AI assistance able to respond in natural language rather than through fixed menu options.