T-14 days
Booking confirmed
Itinerary, fare rules and a boarding-pass card land in the traveler's chat.
Travel & Transportation
The journey update that beats the departure board.
Booking confirmations, check-in, gate changes and rebooking, pushed proactively to the traveler's chat, so your call center isn't the first to hear about a delay.
Gate changed to B12
One trip, timed to the minute
A message for every leg of the journey.
T-24 hrs
Check-in opens
One tap to check in, seat and QR boarding pass delivered in the thread.
T-2 hrs
Gate change
Proactive alert with the new gate and walking time, before the airport screen updates.
T+0
Landed
Baggage belt, transfer options and hotel check-in details on arrival.
T+1 day
Feedback
A quick rating and a personalized offer for the next trip.
Disruption handling
Bad weather is inevitable. Bad communication isn't.
Travelers find out about delays from the departure board.
Disruption alerts arrive before the airport screens change.
Call centers flood at the first sign of weather.
Rebooking options are pushed proactively with one-tap choices.
Boarding passes buried in email inboxes.
Passes live in the chat thread travelers actually open.
No contact between booking and boarding.
Timed journeys keep travelers informed at every leg.
98.7%notification delivery rate
-35%call volume during disruptions
24/7traveler support with Vaya