Every Conversation.
One Platform.

DLVRD helps you reach customers with targeted campaigns, engage them through one unified inbox, and retain them with AI-powered, personalized conversations

Book a demo Explore the platform

Omnichannel AI Agent Human Handover Personalized Bulk Marketing Messages

Search customers, campaigns…

Good morning, Sarah

Customer engagement overviewEngagement overview

+ New campaign

Active Conversations1,284↑ 18.4%

Delivery rate98.7%↑ 2.1%

Resolved by AI64%↑ 11.2%

EngagementLast 7 days

MonTueWedThuFriSat

Channel mixLive

42kmessages

WhatsApp 48%SMS 28%Email 24%

AI agent completed a saleOrder #1048 · just now

One platform for modern customer communication, across every industry

Banking & Financial ServicesAutomotive & MobilityRetail & E-commerceHospitality & TravelHealthcare & WellnessReal EstateEducationFMCG

The platform

Five pillars. One connected workspace.

Everything your teams need to reach, answer and keep customers, stacked into one platform. Keep scrolling.

Unified Inbox

Every conversation, one queue, full context.

WhatsApp, Instagram, Facebook, Websites, Mobile app and Voice land in one unified team inbox. Every conversation carries the customer's history, so nobody ever asks the same question twice.

Shared history and context on every chat
Smart Routing by team, intent or availability
Smooth AI-to-human handover

Discover the unified inbox

Inbox · All channels4 open

Maya AdamsnowIs my order arriving today?AI
lina.k2mDo you ship to Dubai?SR
Omar Haddad6mCan I change my booking?
+961 70 •• •• 129mMissed call · callback queued

6+channels flowing into a single queue

Campaign Management

Campaigns that feel like conversations.

Plan, personalize, and measure campaigns across WhatsApp, SMS, Email, and Rich Channels, all from one place. Reach the right audience, tailor every message, test what works, and track performance in real time.

Segments, personalization and A/B testing
Omnichannel Campaigns
Real-Time Analytics

Explore campaign management

New collection launch● Sending

VIP buyersOpted inLast 90 days12,480 people

WhatsApp 58%SMS 27%Email 15%

Variant A · Text18.2% clicks

Variant B · Product cardWINNER24.6% clicks

3.4xaverage campaign ROI on DLVRD

AI Agents

AI that knows when to handle it and when to hand it over.

Our AI agents handle everyday customer needs instantly, from FAQs and order updates to bookings and qualification. When a conversation needs a human touch, they seamlessly hand it over with the full context.

Available 24/7, across every channel
Understands intent and escalates when needed
Built around your business, products, and policies

Meet our AI agents

Conversation · WhatsAppOrder #2210

Can I return shoes I bought last week?

AI AgentYes, within 30 days. Shall I book a free pickup?

One pair arrived damaged, I'd rather speak to someone.

SRHanded to Sara · Returns teamContext attached

Intent: damaged itemOrder #2210Mood: frustrated

71%of conversations resolved by AI

Automated Journeys

Onboarding, follow-ups and reminders on autopilot.

Build customer journeys once and let them run automatically. From welcome messages and appointments to reminders, updates and follow-ups, every message is triggered at the right moment based on customer actions.

Build automated journeys visually, no code needed
Trigger messages based on time, events or customer actions
Keep every follow-up consistent across channels

See automated journeys

Journey · Delivery updates● Live

TriggerOrder shippedFrom your store
Send“Your order is on its way”Delivered · read 9:42
WaitIf not read in 4 hoursCheck delivery status
FallbackSame update by SMSOnly when WhatsApp wasn't read

24/7journeys running without a human touch

Analytics & Controls

See everything. Know what’s working.

Track conversations, delivery, agent performance and campaign results from one place. Get the visibility you need to understand performance, improve your operations and make better decisions.

Real-time performance across teams and channels
Detailed reports ready to export
Secure access with roles and permissions

Explore analytics

Overview · Last 7 daysAdmin

Delivered98.6%

Read81.2%

Replied34.0%

NBNadia · MarketingView only

100%of your communication, visible live

Maya AdamsWhatsApp - Online

AI assisted

Hi, is my order arriving today?

Yes, order #1048 is out for delivery and expected between 2:00 and 4:00 PM.

Order #1048Out for delivery

Track

Write a message... Send

AI intent detectedOrder tracking

Journey updatedDelivery follow-up

Conversations that stay connected

One customer. One conversation. Every channel.

Keep every customer interaction connected in one place. Whether they message, call or switch channels, your team and AI always have the full context to continue the conversation without starting over

One complete conversation history across every channel
Route customers to the right team or agent
Seamless handover between AI and human agents
Share media, products and take actions directly in chat

Discover the unified inbox

Reach customers where they are

One platform. Every channel.

Connect with your customers on the channels they already use, all managed from one place. Give each channel a clear purpose while keeping every interaction connected.

9:41

YSYour StoreBusiness account

Today

Hi Maya, your order #1048 is confirmed and will arrive tomorrow, 2–4 PM.

2 items · €184.00Paid by card

9:41 ✓✓

Track my orderChange delivery timeTalk to us

WHY DLVRD

Global reach. Local expertise. People you can rely on.

DLVRD combines global connectivity with dedicated local expertise. Our international network, experienced team and hands-on approach give businesses a communication partner they can trust and grow with.

LarnacaCyprusHQ
MontrealCanada
BeirutLebanon

Why DLVRD

Larnaca HQ · Montreal · Beirut

Telecom operators and partners: 500+Telecom operators and partners
Countries connected worldwide: 60+Countries connected worldwide
Years of expertise built on local market knowledge: 15+Years of expertise built on local market knowledge
Dedicated support from onboarding and integration to ongoing growth: 24/7Dedicated support from onboarding and integration to ongoing growth

Solutions for every industry

Adapt communication to the moments that matter.

Pick your industry to see how DLVRD connects every customer interaction.

Was this you?FirstBank · now

New sign-in from Chrome on Windows, Paris, at 09:41.

Yes, it's meSecure my account

Banking & Financial Services

Make every customer interaction faster and more secure, from instant alerts and verification to support and service requests.

Secure alerts & notifications
OTP & authentication
AI customer support
Smart service routing

Explore Banking & Financial Services

Our clients

Trusted by teams that keep customers moving.

From leading enterprises to fast-growing local brands, these teams use DLVRD to make every conversation count.

Meet all our clients

Proof, written up

Results you can read like a story.

All case studies

NextGen Store WhatsApp catalog conversation with product card and View Collection buttons

campaign conversion in chat

Retail & E-commerce

FAQ

Frequently asked questions

What is DLVRD?

DLVRD is an omnichannel customer communication platform. It brings marketing campaigns, customer service, AI agents and automated journeys into one system, so a business can reach and reply to customers on WhatsApp, SMS, email, RCS, voice, video and social channels without running a separate tool for each one. It is built by VAYACOM, an official Meta Tech Partner and Business Solution Provider for the WhatsApp Business Platform.

Which channels does DLVRD support?

DLVRD supports WhatsApp, SMS, RCS, email, voice, video and social messaging channels. All of them run through the same inbox, the same campaign builder and the same reporting, so a conversation that starts on one channel can continue on another without the customer having to repeat themselves or an agent having to switch tools.

Is DLVRD an official WhatsApp Business API provider?

Yes. DLVRD is built by VAYACOM, an official Meta Tech Partner and Business Solution Provider for the WhatsApp Business Platform. That means WhatsApp conversations run on Meta's verified infrastructure, and businesses get a verified sender profile rather than an unofficial workaround built on the consumer app.

Can DLVRD replace our existing customer service inbox?

That is what the unified inbox is for. Every channel lands in one shared queue, conversations can be routed to the right department, assigned to an agent and escalated from an AI agent to a human, and supervisors see performance across the whole team. Existing CRM and e-commerce systems connect through integrations, so customer context comes with the conversation.

How do businesses get started with DLVRD?

Most teams start with a tailored demonstration rather than a self-serve trial, because the setup depends on which channels, integrations and compliance requirements apply. Request a demo through the contact page, and the team will map your channels and use cases before recommending a plan.

Start your next conversation

Turn every customer touchpoint into a better experience.

Bring conversations, campaigns and AI in one platform built to help your business connect, respond and grow.

Book a demo